Cancellation and Refund

At Heavenly Matches, we are dedicated to providing exceptional matchmaking services to assist our members in finding their life partners. We recognize that circumstances may arise where a member might seek a refund for their subscription. This refund policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and the associated terms and conditions.

Eligibility for Refund

Refunds may be considered under the following conditions:

  1. Technical Issues: If a member experiences persistent technical issues that prevent them from using the service effectively, despite attempts to resolve the issue by our technical support team.
  2. Service Not as Described: If the service provided significantly deviates from what was advertised or promised at the time of subscription.
  3. Duplicate Payment: In the case of duplicate payments made due to a technical error or processing glitch.

Non-Refundable Situations

Refunds will not be issued in the following situations:

  1. Change of Mind: If the member simply changes their mind after purchasing a subscription.
  2. Partial Usage: If the member has used part of the subscription period but wishes to cancel and get a refund for the unused portion.
  3. Non-Compliance: If the member's account is terminated due to violation of our terms of service or inappropriate behavior.

Refund Request Process

To request a refund, members must follow these steps:

  1. Submit a Request: Contact our customer support team via email at support@heavenlymatches.net or through the support section of our website, stating the reason for the refund request.
  2. Provide Details: Include relevant details such as account information, transaction ID, date of purchase, and a detailed explanation of the issue.
  3. Review Process: Our support team will review the request, which may take up to 10 business days. Additional information may be requested during this period.

Refund Approval

If the refund request is approved:

  1. Notification: The member will receive an email notification confirming the approval and the amount to be refunded.
  2. Processing Time: Refunds will be processed within 7-10 business days from the date of approval and will be credited back to the original payment method used during the purchase.

Contact Information

For any questions or further assistance, members can contact our customer support team:

Policy Updates

Heavenly Matches reserves the right to modify this refund policy at any time. Any changes will be communicated to members via email or through an announcement on our website. It is the responsibility of members to review this policy periodically to stay informed of any updates.

Company Information